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FAQ

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If for any reason whatsoever your items do not arrive within the estimated shipping time, please contact us at support@gogoshoppe.com 
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HOW DO I CHECK THE STATUS OF MY ORDER?

You can track your order status in real time by entering your order information on the Track Order page. 

After an order has been placed, it is promptly sent to one of our 4 fulfillment centers where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

 

WHAT ARE YOU SHIPPING TIMES?

Domestic Shipping Time Estimates: 14-21 Days

International Shipping Time Estimates: 20-30 Days

 

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

GOGOShoppe.com successfully ships many products worldwide each day. We offer insured and secured shipping and handling for our products. We have many happy customers in every corner of the globe.

 

WHERE IS GOGOShoppe LOCATED AND HOW LONG HAVE YOU BEEN IN BUSINESS?

GoGoShoppe is located in Malaysia and have been operated since 2014. 

 

HOW DO I PLACE AN ORDER?

Simply choose your style from the dropdown menu on the product page then click the “Add To Cart ” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number. 

 

HOW DOES GOGOShoppe.com OPERATE?

GOGOShoppe.com is an online retailer of custom designed high quality products that are not found at local stores. We partners with global merchants and manufacturers in order to provide you the best prices and a unique global shopping experience. Our products are shipped from global areas such as US, Thailand, China, India, etc.

 

HOW SECURE IS MY PERSONAL INFORMATION?

GOGOShoppe.com adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

DOES GOGOShoppe.com OFFER A QUALITY GUARANTEE ON THE PRODUCTS IT SELLS?

Yes! We offer 30 days money back guarantee. All of our products are carefully inspected for quality and we will replace or refund with free of charge. (Terms and condition about return and refund please refer to our Refund Policy).

 

HOW MUCH IS SHIPPING?

This depends on the product ordered, the total weight, and where we're shipping to.
We offer FREE SHIPPING Worldwide and Domestic for total order value above US$30. For FREE ITEM, we charge US$10.97 per item for the first item and US$9.95 per item for each subsequent item for domestic and international shipping.
Below is our Shipping Charges Chart:

A) Insured Shipping and Handling for Regular Retail Item:

Domestic:
 Total Order Value Below US$30   US$1.95 per order
 Total Order Value Above US$30  FREE SHIPPING
  
International:
Total Order Value Below US$30  US$5.95 per order
Total Order Between US$30-US$49.99  US$9.95 per order
Total Order Above US$50  FREE SHIPPING

 

B) Insured Shipping and Handling for FREE/PROMOTIONAL/GIVEAWAY Item:

Domestic and International
FREE item                 US$9.95 per each item

 

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

 

    WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

    Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
    If you believe you may have entered your email wrong please contact us and we will fix it for you.

     

    ARE THE "FREE" ITEMS REALLY FREE?

    YES! From time to time, GoGoShoppe.com offers a variety of items for FREE. We usually do this when we add a new item to our store with a very large inventory. That helps up get the word out and measure the interest of customers on such item. Usually this offers run for a limited time and while the item is free the customer must always cover the shipping fees. The price of the item itself is $0.00.

    Note: *For FREE ITEMS we have a limit of 50 items per order.* 

     

    WHAT IS YOUR REFUND POLICY? 


    We offer a 100% Satisfaction Guarantee - Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
    In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 60 days. More details please refer to our Refund Policy.

     

    HOW DO I CONTACT YOU?

    If you have any questions that are not on this FAQ page, please contact us here or email us at: support@gogoshoppe.com where we will promptly get back to you.
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